Swatch Nightmare
2005-12-08 13:36 | Posted by moderator | Permanent Link | GeneralAll I needed was a new watchband for my Rado wristwatch. Of course, I was informed that I had to send the watch into the mothership, known as the Swatch Group US. (CALL #1)
I dutifully laser-printed all my contact info on a piece of paper, and taped it to the watch. I put it in a box, and shipped it to New Jersey. That was in August.
Little did I know it would take three months to get the thing back.
When I never heard back from them, I called into their confusing (and quite annoying IVR and pushed some buttons. Through a process of trial-and-error, I found there were some humans hiding in there someplace. (CALL #2)
Each time I called, they told me that the watch was slowly wending its way through the repair process, and by the way, "we'll need your credit card number again". (CALLS #3, #4, #5)
Finally, the very last time I called into Swatch Fantasyland, the guy on the phone told me (and I quote) "Oh, we've been waiting for you to call. We didn't know where to send the watch."
Dude, please.
You know where you can put that watch.